SMS Consent & Opt-in Process

How customers opt in

Customers provide their phone number when booking an appointment with a participating garage. This can happen through the following methods:

• Online booking form (website or digital system)
• In person at the garage
• Over the phone with garage staff

Online booking

Customers enter their phone number in a booking form and are presented with a clear disclosure stating that they will receive SMS messages related to their appointment and service.

Example: Customers must check a consent checkbox or confirm form submission acknowledging they agree to receive SMS messages before completing the booking.

In-person booking

Customers provide their phone number to garage staff. Staff inform the customer that they may receive SMS messages related to their appointment and service. The customer provides consent before any message is sent.

Phone booking

Customers provide their phone number over the phone. Garage staff inform the customer that SMS messages may be sent regarding their appointment and service, and consent is obtained before any message is sent.

Step-by-step consent flow

1. The customer provides their phone number when booking a service or appointment.
2. The customer is clearly informed that SMS messages will be sent regarding their appointment and service.
3. The customer gives explicit consent to receive SMS messages before any message is sent.
4. The consent is recorded by the garage in their system.

Types of messages sent

Customers may receive the following types of messages:

• Appointment confirmations
• Appointment reminders
• Service updates (e.g. vehicle ready)
• Review requests after service

Marketing or promotional messages are only sent if the customer has provided separate explicit consent.

Consent disclosure example

Visual example of consent collection

The following is an example of how consent may be presented during booking:

This example is provided to illustrate how SMS consent is collected before any message is sent.

Opt-out

Customers can opt out at any time by replying STOP to any SMS message. Customers can request assistance by replying HELP.

Additional information

Customers only receive messages if they have an existing business relationship with the garage.

Kairos does not sell or share mobile phone numbers with third parties.

Message frequency varies depending on appointment and service activity. Message and data rates may apply.